Privacy Policy

Last updated: August 11th, 2025

Introduction

This Privacy Policy describes how your personal information is collected, used, and shared when you install or use the Answer.me – AI Customer Support app in your online store.

By installing or using the Answer.me app, you agree to the collection and use of your personal information as outlined in this Privacy Policy. If you do not agree to this Privacy Policy, please do not install or use the Answer.me app.

What Data Do We Collect?

We may collect the following information:

• Personal identification information (name, email address, phone number, etc.)
• Billing information (credit card number, billing address, etc.)
• Store information (store name, store URL, and basic store settings)
• Usage information (chat messages, visitor interactions, and analytics data)

Information Collected Automatically

When you install the Answer.me app, we are automatically able to access certain types of information from your store account:

• Personal information (name, email address, phone number)
• Store information (store name, store URL)
• Billing information (credit card details, billing address)
• Conversation data and chatbot interaction history